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FAQ’s

At Biafox, we’re transparent and honest at all times. We believe that working with a digital marketing agency should be straightforward and easy, and you should never feel unsure about how we do things.

That’s why we’ve created this list of frequently asked questions. It’s designed to help you learn more about the services we offer, how much it will cost in terms of your time and money, and what you can expect from working with us.

We’ve done our best to answer the common questions that we’re asked to give you more insight into how we work. If you have any other questions about our service, don’t hesitate to get in touch.

How long has Biafox been in business? chevron_right

As an agency, we’ve been delivering our expert digital marketing service since 2013.

What services does Biafox offer? chevron_right

We’re an integrated digital marketing agency. Our services include SEO, PPC & Biddable Media, Social Media, Content Marketing, Digital Strategy, and Data & Analytics.

We offer flexible digital marketing packages for every business need. We can focus on any one of our services as a stand-alone service, for example, PPC or Social Media. Alternatively, we offer an integrated digital marketing service that includes all or several of our services used strategically together to achieve the best results possible. You can learn about our integrated digital marketing service here.

Why use Biafox when my business can hire a digital marketing person in-house? chevron_right

Compared to an employee who has a broad knowledge of digital marketing, our team of 12 digital experts are each experienced and accredited specialists in their particular area of digital marketing.

Our experts are leaders in their fields when it comes to SEO, PPC & Biddable Media, Social Media, Content Marketing, Digital Strategy, and Data & Analytics. With the help of a Digital Strategy expert, our team members share knowledge between themselves to make sure all your digital channels work together in a joined-up approach and achieve more for you. We like to think of ourselves as an extension of your team, offering skills you can’t recreate in-house.

How long do I need to commit to working with Biafox? chevron_right

We ask you to commit for a minimum term based on your project and objectives. This gives us enough time to acquire data, study it and implement a strategy that will start to generate the results you want.

After that, it’s a rolling monthly contract. We’re not interested in locking clients into long contracts. We want you to stay with us because we’re generating you and your business great results. We’re proud of our client retention rate. In fact, we’ve been working with some of our clients ever since Biafox started in 2013.

Are there any additional or hidden costs for a digital marketing project? chevron_right

No, there are never any hidden costs with Biafox. We cover all of our work in the set monthly retainer. However, you’ll need to cover any biddable media spend such as Google Ads, Microsoft Ads, and Facebook Ads. This is billed separately to our management fee.

Why do the costs quoted by other agencies vary so greatly? chevron_right

Prices quoted by various agencies will generally take into consideration the differences in depth of service and experience. For example, a service that costs £250 compared with one that costs over £1,500 per month is not likely to be as effective or as thorough.

When receiving quotes from digital marketing agencies, make sure you understand what the deliverables are for the costs they’ve quoted. At Biafox, we’re always transparent and honest about what we’re going to deliver in the time we’ve quoted for. In our experience, we need a good amount of time to generate the best results possible. By quoting for anything less than this, we know we’re set to fall short on performance.

Is all the work done in-house by the Biafox team? chevron_right

Yes, every service we offer is completed by the Biafox team. When needed, we call upon our trusted network of graphic designers, illustrators, web developers and video producers to help with projects that can help enhance your digital marketing activity.

What will be delivered and when? chevron_right

When you start working working with us, we’ll arrange a kick off meeting with you and your team. This meeting gives us the opportunity to get all the information we need to put together our initial 6 month digital marketing strategy.

This strategy will outline when and what we plan to deliver. It’s a comprehensive plan that outlines what aspects of the project will be delivered over and the dates you can expect to see them. We update and refresh this strategy every 6 months (or less) so you’re always in the loop about when you’ll see deliverables from us.

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