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    represents the desired behavior you are asking your audience to do, and the associated benefits, tangible objects, and/or services that support behavior change.


    is where the audience will perform the desired behavior, where they will access the program products and services, or where they are thinking about your issue.


    is the cost (financial, emotional, psychological, or time-related) of overcoming barriers the audience faces in making the desired behavior change.


    stands for communication messages, materials, channels, and activities that will effectively reach your audience.

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